Service Desk Event

 Service DeskThe Service Desk is a single point of contact (SPOC) for end users who need help, having as a main task to facilitate the restoration of normal operational service with minimal impact on the Customer, within agreed service levels and business priorities. A well operated function such as Service Desk improves levels of service offering whilst reducing costs to the business.

 

 

 

When:
Wednesday 28 November 2012
2:30 PM - 6:20 PM
Where:
Cleopatra Hotel, Nicosia, Macedonia Hall
Audience:
General Public
Members
Contact:
 
 
EVENT PRESENTATIONS
Service Desk: The ITIL Approach
The Road to a Sustainable Service Desk
Re-engineering the Service Desk: An Outside-in Approach
Service Outsourcing, the Role of a Service Desk
Laiki Bank IT Service Desk Implementation - Case Study
EAC Help Desk Implementation - Case Study